You are here

UNITED MARINE AGENCIES- QUALITY POLICY

Our service

United Marine Agencies S.A is dedicated to consistently providing efficient and competitively priced Shipping Agency services at the highest levels of quality, safety, reliability and compliance through world-class leadership, continual improvement, employee development, recognition and social responsibility.

The Management is totally committed to improving standards with the goal of increasing the satisfaction of its interested parties and will actively encourage and promote the levels of awareness that such standards demand.

 

Our commitment

We are committed to:

  • Comply with all applicable statutory and regulatory requirements.
  • Satisfy customer and all other contractual requirements.
  • Maintain focus on enhancing customer satisfaction and establishing effective communication with customers in order to understand their needs and meet their expectations.
  • Establish Quality Objectives at relevant levels and functions within the organization.
  • Monitor, review and analyze the Quality Objectives at planned intervals to assess performance.
  • Continuously strive to improve our Quality Management System to ensure its effectiveness.
  • Take appropriate action based on constructive internal and external feedback
  • Ensure that the resources needed to develop, implement and improve the Quality Management System are available, including; training, support and encouragement.
  • Promote the use of a process approach and risk-based thinking.
  • Develop and maintain first class relationships with suppliers that share the same quality, safety, compliance and ethics values.